Domestic Shipping- We offer free shipping for all orders over $250.

We ship to all 50 states and US territories via the United States Postal Service. The available shipping methods at checkout will depend on your shipping address and the weight of your order. Orders over $300 require a signature upon delivery.

Orders are typically processed and shipped within 3-4 business days (excluding weekends and holidays) after being placed. Transit times are provided by the carrier and may vary based on the destination. Please note that transit times are estimates and could change depending on the carrier’s circumstances.

After your order is placed, you will receive a confirmation email with a tracking link. While we strive to deliver orders as quickly as possible, there may be instances where delivery takes longer, especially during extreme weather conditions.

Any Additional questions? Please email us at: support@piperandcloth.info

Processing Time: Orders are prepped and packed within 5 business days. All orders are shipped using USPS and UPS.

Lost Packages: Piper&Cloth is not responsible for lost, delayed, or stolen packages. In such cases, please contact your local post office for assistance. While we are unable to offer free replacements or refunds for missing items, we will do our best to help resolve the situation with the carrier. Please be aware that this may take anywhere from a few days to several weeks.

Once a package is handed over to the carrier, many factors are beyond our control. If a package is marked as delivered but is missing from the delivery location, we cannot be held liable for a refund or replacement.

For any questions regarding your order’s delivery, feel free to reach out to us at support@piperandcloth.info

We ship to more than 40 countries worldwide!

International shipping rates are calculated at check out, please enter in your shipping destination to find the costs for your country. After you have completed your order you will receive a confirmation email with a link to track & trace your package.

If you have any questions related to the delivery of your order, please contact us at support@piperandcloth.info

Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@piperandcloth.info If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@piperandcloth.info

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@piperandcloth.info

Packaging: Place the items and the packing slip back into the original packaging and shipping box. Ensure that all returned products are in the same condition as when you received them. Don't forget to remove or cover the old shipping label. We highly recommend using trackable mail or delivery confirmation. Unfortunately we cannot reimburse lost packages without a track & trace code.

Shipping: After receiving your return label, you have five business days to bring your package to the post office.

Refund: Once the package is delivered, the purchase amount will be refunded within 5 to 10 working days via the original payment method.

Refund Information- We will refund the purchase amount within 5 to 10 business days after receiving your return via the original payment method.

The original purchase price for the products is refunded. Shipping costs are not credited.

When you make a purchase using a discount code/gift card, you'll receive a new code with the same amount. If any additional payment was made for the order, you'll receive a refund to your account.
A gift card cannot be returned or exchanged for money.
A gift card cannot be returned or exchanged for money.

Order Changes: If you make a mistake when placing your order and the items you ordered have already been shipped and are not final sale, once you receive your order, please email us at Support@piperandcloth.info to begin a return.

We are here to help and ensure you have a pleasant shopping experience with Piper&Cloth. Thank you for supporting our sustainable children's clothing brand!

Warm regards,
The Piper&Cloth Team